Silhouette Sucks Customer Reviews and Feedback

From Everything.Sucks

Silhouette is an Australian eyewear company. Silhouette glasses combine absolute precision, innovation and incredible attention to detail.


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Former Employee - Anonymous Employee says

"I worked at Silhouette full-time for less than a year Cons: Micro-managed, no career growth opportunity"

Current Employee - Anonymous Employee says

"I have been working at Silhouette full-time Cons: family owned private company, sometimes you need to gift or discount frames to get more sales"

Former Employee - Anonymous Employee says

"I worked at Silhouette full-time for more than a year Cons: Some customers snippy, that comes with all customer service work though. All is done over a phone using a rather uncomfortable earpiece, sitting in the same seat, saying the same thing taking about 150 calls a day - 120 when it's slow and 170 when it's busy. They tell you when you're hiring you can cross train, but it's into one other department only, and there's not any other growth unless someone leaves. They offer tuition reimbursement but don't have any direct information to offer besides the thought. Maternity leave is poor with low payments a week and the need to pay time and insurance back should you not schedule it accordingly and choose to return after your leave is over."

Marketing says

"I worked at Silhouette Cons: no room for advancement within the company"

Tech Support Agent (Former Employee) says

"I am very, VERY disappointed with this company. The environment was toxic, management was controlling, evasive, and suffocating, and they definitely don't trust or care about their employees. Cons: Controlling management, toxic environment, lack of help, etc."

Production Coordinator (Former Employee) says

"It's actually a Japanese company, and they are some of the sleaziest upper managers you could ever fathom. Really bad. They'd promise us raises if we learned certain skills, and then after we'd learned them, they'd refuse to give us the raises they promised. Brain-dead middle management made OBSCENE six-figure salaries for doing nothing but being on Facebook all day, while many of those under them have far superior education and experience and were scraping the barrel while putting in seriously hard work. This cliquey in-club mentality is nothing but boot licking nepotism of the most unspeakable variety. This company crushed my faith in humanity every single day I went in to work. Cons: Everything else"

Customer Service Associate (Former Employee) says

"I worked there for 4 months and i thought it was great. They did not tell me I was struggling at all and it went from one day they told me I was top agent and thanked me for helping them achieve the most productive day they have had in 3+ months to wanting to give me a final warning and wanting to fire me not even a week later. Luckily I quit before they could, but there was no communication and no help from supervisors when you were struggling. They can't even keep employees past one week from training. Cons: Everything else about the company"

Order Processing Specialist (Former Employee) says

"Lacks good leadership in the order processing dept. Terrible judgement of character when it comes to advancing people. Basically, have to be a backstabbing, loud-talking gossiper to get ahead in the company. Like this one asst. manager named Connie. If you must work under her, watch your back! Other downside: must work as a temp for 1yr or more before hired w/ company. The only upside is somewhat flexible work hours."

Customer Service Representative (Former Employee) says

"I worked here for a couple of weeks and the management was absolutely dreadful. Cons: extreme pressure from management"

Web Developer (Former Employee) says

"Management is bad, and job security is not very good. I was let go after my 90 day review that I thought I was doing well in. No warning... just let go"

N/A (Former Employee) says

"The environment was opening and welcome amongst the lower positioned employees; however, in upper management there was a severe lack of employer/employee relation. There is a lack for advancement and ability or willingness to change to meet the needs of employees due to the mindset of "Why change, if it already works" Cons: Upper management, lack of advancement, attitude towards change"

123456 says

"I bought a pair of new glasses with a frame from Silhouette.
After 2 years of regular use of the glasses, the frame began to break and pieces fell off the frame.
Because I had bought the glasses abroad, Spain, I contacted Silhouette directly, and after several attempts, I got the name of a person in Sweden who is surppose to take care of business in the Nordics.
Again after many attempts I got in touch with Mrs. Yvonne.
She was very rude and said "Go to an optician" and slammed down the phone.
I can not recommend buying glasses with a frame from Silhouette, very expensive, bad quality and poor service." is a non-profit organization and communications forum for social activism. This website allows users a voice to share their point of view online about what sucks in the world.

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